Communications: broadband internet service providers.

Assembly Member Bonta's broadband transparency legislation requires internet service providers to submit annual reports detailing their service speeds, pricing structures, and consumer complaint data starting January 2027. The reports must include advertised and actual speeds, total prices including fees and surcharges, plan offerings by census tract, and statistics on customer complaints and resolution times.

The bill establishes a mandatory consumer complaint process requiring providers to respond within 7 business days and resolve issues within 30 days. Providers must offer multiple submission channels including phone, email and online portals. For complaints unresolved after 60 days without justification, customers receive a minimum $50 credit. Additional remedies include refunds for billing disputes, service credits for outages, and waiver of early termination fees when providers breach service agreements.

The Department of Consumer Affairs, or the Department of Broadband and Digital Equity if companion legislation passes, must publish annual reports analyzing the submitted data and make it publicly available in an open format, while protecting proprietary and personal information. Providers face administrative penalties up to $1,000 per day for non-compliance with reporting requirements. Implementation depends on legislative funding through the state budget process.